1Introduction & Scope of Privacy Policy
This Privacy Policy ("Policy") is published by gdclub99 ("we", "gdclub99") and applies to all users and members who access or use the gdclub99.net platform and all related services we offer.
We know how much your privacy matters. Whether you're registering an account at gdclub99, playing slots, enjoying the live casino, placing bets on the Malaysia Super League or EPL, or simply browsing our site, you're sharing a degree of personal information with us. We take that trust seriously.
This policy transparently outlines:
- What personal data we collect from you.
- How and why we collect that data.
- How we use, store, and protect your data.
- Your rights regarding the personal data we hold about you.
- How to contact us for any privacy-related enquiries.
By using the gdclub99 platform, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
2Types of Personal Data We Collect
Gdclub99 collects member personal data across the following categories:
| Data Category |
Examples of Information |
Required |
| Identity |
Full name, IC number, date of birth, gender |
Mandatory – KYC verification |
| Contact |
Malaysian phone number, email address |
Required – registration & communication |
| Financial |
E-wallet account numbers (Touch 'n Go, GrabPay, DuitNow), FPX information |
Mandatory — deposits & withdrawals (MYR) |
| Technical
|
IP address, device type, web browser, operating system |
Automatic – security & analytics |
| Platform Activity |
Game history, betting records, deposits & withdrawals |
Automatic – platform operations |
| Communications |
Support chat records, emails, feedback |
Optional – service improvements |
We do not collect sensitive data such as health information, religious beliefs, or political views unless required by applicable Malaysian law.
3How We Collect Personal Data
Gdclub99 collects members' personal data through the following methods:
- Account Registration: Information you provide when registering a gdclub99 account, including your name, phone number, and email address.
- Identity Verification (KYC): Documents you submit, such as a copy of your MyKad or Malaysian passport, for age and identity verification purposes.
- Financial Transactions: Information relating to deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), and fund withdrawals.
- Platform Usage: Data automatically generated as you use the gdclub99 platform, including gaming activity, clicks, and navigation.
- Device & Network: IP address, device information, and connection data collected automatically by our servers.
- Cookies & Similar Technologies: Data collected through cookies and tracking pixels on the gdclub99 website – see Section 8 for details.
- Support Communications: Information you share when contacting the gdclub99 support team via live chat or email.
4Purposes for Using Personal Data
Gdclub99 uses collected personal data solely for legitimate, stated purposes. The following are the primary purposes for which your data is used:
- Account Management: Creating, verifying, and managing your gdclub99 account, including the mandatory KYC process.
- Transaction Processing: Securely processing MYR deposits and withdrawing your winnings to your e-wallet or bank account.
- Service Delivery: Grants you access to all gdclub99 games and services, including slots, live casino, baccarat, poker, jackpot, lottery, and sports betting.
- Security & Fraud Prevention: Detecting and preventing unauthorised access, fraud, money laundering, and other suspicious activity on the gdclub99 platform.
- Service Communications: Sending important notifications relating to your account, transactions, security updates, and changes to our terms.
- Promotions & Bonuses: Keeping you informed about bonus offers, the latest promotions, and exclusive gdclub99 rewards (subject to your communication preferences).
- Legal Compliance: To fulfil legal obligations under Malaysia's Personal Data Protection Act 2010 and other applicable regulations.
- Platform Improvements: Analysing usage patterns to improve the performance, user experience, and security of the gdclub99 platform.
gdclub99 will not use your data for any purposes beyond those stated above without obtaining your consent first.
5Data Sharing with Third Parties
Gdclub99 does not sell members' personal data to any third party. However, in certain limited circumstances, we may share data with the following parties:
- Payment Service Providers: Malaysian payment gateway providers such as FPX, Touch 'n Go, GrabPay, and DuitNow processors, to facilitate secure financial transactions. They receive only the minimum data required to process payments.
- Gaming Service Providers: Game software developers and suppliers operating slots, live casino, and sports games on the gdclub99 platform may receive anonymised game statistics data.
- Identity Verification Provider: Third-party services that assist gdclub99 in carrying out KYC processes and user document verification.
- Malaysian Authorities: gdclub99 will disclose personal data where required by a court order, directive from Malaysian authorities, or any other applicable legal obligation.
- Professional Advisors: Lawyers, accountants, or auditors who are bound by strict professional confidentiality obligations in specific situations.
All third parties with whom we share data are required to uphold data protection standards equivalent to those of gdclub99 and are not permitted to use such data for any other purpose.
6Data Security Measures
Gdclub99 implements multiple layers of technical and organisational security controls to protect members' personal data against unauthorised access, loss, or destruction:
- Data Encryption: All sensitive data is encrypted in transit using 256-bit TLS/SSL protocols and at rest using AES-256 encryption.
- Access Controls: Only gdclub99 staff with specific authorisation may access members' personal data, and all access is recorded in an audit log.
- Continuous Monitoring: An intrusion detection system (IDS) and round-the-clock security monitoring ensure that any threats are detected and addressed promptly.
- Two-Factor Authentication: All internal access to systems storing user data requires two-factor authentication (2FA).
- Data Backup: Member data is regularly backed up to secure servers to ensure recovery is possible in the event of a technical incident.
- Security Testing: gdclub99 conducts regular penetration testing to identify and address system vulnerabilities.
In the event of a security incident involving members' personal data, gdclub99 will notify the affected members and relevant authorities in accordance with Malaysian legal requirements within the stipulated timeframe.
7Data Retention Period
Gdclub99 retains members' personal data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by Malaysian law.
- Active Account Data: Retained for the duration of the active account and for 7 years after account closure, in line with financial record-keeping requirements under Malaysian law.
- Transaction Records: All MYR deposit and withdrawal records are retained for 7 years for legal compliance and audit purposes.
- Security Logs: Access logs and security activity are retained for 12 months for incident investigation purposes where required.
- Communication Data: Customer support correspondence records are retained for 3 years from the date of last communication.
- Cookie Data: This depends on the type of cookie – session cookies are deleted when the browser is closed, while persistent cookies may be stored for up to 2 years.
Once the retention period expires, data will be securely deleted or anonymised using methods that ensure it can no longer be linked back to any individual.
8Cookies & Tracking Technologies
Gdclub99 uses cookies and similar tracking technologies to enhance user experience and platform security. The following are the types of cookies we use:
- Essential Cookies: Required for the platform to function properly — including login authentication, session security, and basic preferences. These cookies cannot be disabled.
- Functional Cookies: Saves your preferences such as language, theme, and display settings to make your experience more comfortable on your next visit to gdclub99.
- Analytical Cookies: Helping us understand how users interact with the gdclub99 platform – for example, the most frequently visited pages and time spent on the platform. This data is used to improve the platform.
- Security Cookies: Used to detect suspicious activity, prevent fraud, and protect member accounts.
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the gdclub99 platform. Refer to your browser's help section for guidance on managing cookies.
9Your Personal Data Rights
Under Malaysia's Personal Data Protection Act 2010 and the gdclub99 Privacy Policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Submit your request by email to support@gdclub99.net with the subject line "Data Access Request". We will process your request within 21 business days.
If any of your personal data on gdclub99 is inaccurate or out of date, you have the right to request a correction. Log in to your account and update your profile information, or contact gdclub99 support for changes that require document verification.
You may request the deletion of your personal data. Please note that certain data may need to be retained by gdclub99 to fulfil legal obligations under Malaysian law, such as financial transaction records. gdclub99 will inform you of which data cannot be deleted and the reasons why.
Where data processing is based on your consent — such as receiving promotional emails and bonus notifications — you may withdraw that consent at any time through your account settings or by contacting the gdclub99 support team. Withdrawing consent does not affect the validity of any processing carried out prior to withdrawal.
If you believe gdclub99 has processed your personal data unlawfully or in breach of the Personal Data Protection Act 2010, you have the right to file a complaint with the Department of Personal Data Protection Malaysia. That said, we encourage you to contact gdclub99 first so we can resolve the matter directly.
10Children's Data
The gdclub99 platform is for users aged 18 and above only. We do not knowingly collect personal data from children or individuals under the age of 18.
Should gdclub99 discover that personal data belonging to a minor has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian and believe your child has registered an account with gdclub99, please contact us immediately at support@gdclub99.net so we can take the appropriate action.
11Privacy Policy Amendments
Gdclub99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or Malaysian legal requirements.
When significant changes are made, we will notify you via:
- Prominent notifications displayed on the gdclub99 platform upon login.
- An email to the address registered to your account.
- Prominent announcements on the gdclub99.net homepage.
The "Last Updated" date at the top of this Policy will be revised whenever amendments are made. Your continued use of the gdclub99 platform following any amendment constitutes acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12Contact Us About Privacy
If you have any questions, concerns, or complaints regarding gdclub99's Privacy Policy or how we handle your personal data, our team is ready to help:
- Privacy Email: support@gdclub99.net – please state "Privacy Enquiry" in the subject line.
- Live Chat: Available 24/7 via the chat icon at the bottom right of the gdclub99 platform for immediate assistance.
We are committed to responding to all privacy-related enquiries within 2 business days. For data access or deletion requests requiring identity verification, processing may take up to 21 business days.
Thank you for taking the time to read gdclub99's Privacy Policy carefully. Your trust is the foundation of our relationship. gdclub99 remains fully committed to protecting the privacy and data security of every Malaysian member.